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It’s time to come back collectively. After numerous hours spent behind our screens, Lightspeed is championing us to come back up for some air—attain out and meet the true folks behind the world’s finest companies with its International Oxygen Summit. From October Twenty fifth-Twenty seventh, International Commerce Innovators congregated at Montreal’s Marriott location for Lightspeed’s first annual Summit. Bringing collectively over 300 companions, clients and business leaders for 3 days of informative periods, insightful panelists, thrilling updates from Lightspeed’s government group. The occasion exceeded expectations, with groundbreaking revelations on the way forward for hospitality, retail and golf.
In case you missed this 12 months’s invite, we’re completely happy to share the juiciest bits with you right here, from key takeaways to memorable quotes that impressed and stoked the Lightspeed hearth for what’s to come back.
Three key themes emerged:
- Technology and innovation in a POS partner is the path to scaling and growth
- Automating tasks to improve efficiency and focus on customer experiences
- Personalisation in all aspects of the customer journey is paramount to success
A POS associate to scale refined companies
Actual clients going through actual challenges
Issues obtained cozy for our Lightspeed Fireplace Chat. Hosted and moderated by our President JD Saint-Martin, it was an intimate speak with two unbelievable leaders, and Lightspeed clients, Melissa Joy Manning CEO of her namesake Brooklyn-based jewellery firm and Peter Litvinenko, Company Meals & Beverage Director for boutique hotel brand Life House. The chat might need been casual nevertheless it navigated via some meaty enterprise subjects. From sustainability to hiring practices and a few private profession highs and lows for Litvinenko and Manning—the fireplace chat was stuffed with sizzling subjects. Right here they share how Lightspeed’s developments in expertise and innovation are serving to them scale and develop.
Performs properly and companions properly with others
“We have been searching for an organization that might develop with us. We researched programs and examined their means to tackle completely different integrations, work with completely different companions, but in addition open up the API to work with our PMS software program. What stands proud for me is how properly we’ve grown collectively. Lightspeed has been so responsive. And, at Life House, we’ve got to open properties typically each week or two, so we want in a single day cargo of {hardware}, we want the contracts executed shortly. We wouldn’t have been in a position to do that with some other supplier.” —Peter Litvinenko
“When Lightspeed took over [Vend] there have been adjustments I discovered fairly constructive when it comes to extra sturdy performance, particularly when it comes to the fee processing—which form of blew my thoughts. We adopted it early, and it was comparatively transformational when it comes to our bank card processing balancing programs, as a result of that was beforehand guide. And at one level, we have been even delivery all that off to India to have somebody reconcile all these costs. So to have them come straight via the precise portal and on the web page, and that’s straightforward to obtain and provides to my bookkeeper to sync, it saved a lot time. And so now I’m like, what else do you could have Lightspeed?” – Melissa Pleasure Manning
Prioritizing retailers—to allow them to concentrate on what issues most
Elevated buyer experiences
On Day 2 of Lightspeed Summit CEO JP Chauvet took companions via an summary of the journey that started for Lightspeed in 2005 and lots of, many milestones since. Quick ahead to right now, there’s a brand new imaginative and prescient and roadmap forward with a couple of areas of focus. In the course of the 3-day occasion, companions and clients obtained a chicken’s eye view of what’s to come back. The frequent theme? Instruments that remove tedious processes so enterprise house owners use their time towards what makes them distinctive. Right here is how we’re empowering refined retailers worldwide:
How we’re empowering refined retailers worldwide:
- Lightspeed Funds:We are actually a globally current card-payment platform. A complete win win -it’s higher for patrons and higher for Lightspeed: one software that streamlines workflows, as a result of in 2023 funds is software program.
- Lightspeed Capital: The chance to help the expansion of our buyer’s additional. Some clients may have a line of credit score and making it accessible in actual time is so essential.
- Superior Insights: That is how we will make our retailers and retailers thrive—via surfacing knowledge. All the pieces from revealing alternatives to eliminating pricey stock missteps shortly.
“We don’t wish to be common. Once I consider Lightspeed clients—they’re a few of the finest manufacturers of their industries. And the identical goes for our companions. I wish to thanks.” – JP Chauvet
Personalizing the client journey
We all know that selecting the best level of sale is vital for our clients. In the course of the 3-day Lightspeed Summit, companions had the chance to attend breakout periods the place specifics of every flagship product have been mentioned and the varied challenges that may be met with improvements to come back. Personalisation got here up time and again as a precedence that won’t solely elevate the client expertise but in addition open up new alternatives and income streams for enterprise house owners. Beneath are just some highlights of what’s on the horizon in making enterprise extra private.
Let buyer habits lead
Peter Dougherty, Lightspeed’s Basic Supervisor of Hospitality, hosted the Lightspeed Summit Breakout Session. The power was informal and collaborative. Lightspeed’s Okay-Collection was the subject at hand, and its means to serve with out downtime, reliability and the capability to automate tedious duties—so workers can concentrate on creating an distinctive expertise.
In connecting their POS with enterprise intelligence, stock, reservations in a single platform—their leveraging essential knowledge that can give them an edge. Dougherty explains, “Eating places that begin utilizing Lightspeed Insights and take heed to what these insights are telling them, develop income by 7% of their first 12 months on the platform. That is large, contemplating world-class eating places are working at 15% margins. Think about what 7% can do to that.” From amplifying in style menu picks to phasing out objects or exploring substances, Lightspeed Insights allows you to anticipate tendencies out there, sooner.
“All companies want to vary and pivot. I’ve been in enterprise for 25 years as a result of I’m continually altering, pivoting and adopting new applied sciences…We now have a customized necklace builder now on-line and that’s as a result of everybody was coming in saying, ‘I need this and that.’ Pandora is the world’s third largest jewellery firm—so customization is the factor.” – Melissa Pleasure Manning
Exploring new income streams
Basic Supervisor David Hope performed host to an animated session that spoke to the way forward for Lightspeed Golf. Traditionally, Lightspeed has constructed expertise and innovated to fulfill the evolving calls for within the sport. With the rise in off-course golf, there are huge alternatives for course house owners and managers to create new streams of income, from personal classes to indoor play —relying on the wishes of their clientele. Lightspeed Scheduling is on the horizon and these instruments will empower operators to fulfill this rising demand and provide an unbelievable visitor expertise at their services. Whereas at present in beta, Lightspeed Scheduling will present monumental worth to operators seeking to provide simulator bays, golf classes and a limiteless variety of non-golf providers at their course with all reserving, visitor and funds knowledge absolutely built-in with Lightspeed Golf.
The perfect is but to come back
Look out for Lightspeed Summit 2024. There are huge issues on the horizon and we will’t wait to rejoice the journey with you. The Lightspeed group extends an enormous thanks to all of our Lightspeed Summit sponsors for his or her help: Omniboost, Star, Deliverect, eCard Systems, Plastic Printers, QuoteMachine, 7Shifts, Codat, Davo by Avalara, Discover Global Network, Ilglu, LINK, MarketMan, Mr. Yum and Otter.
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