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Life House doesn’t lack in secret sauce. Or higher acknowledged, its areas have an abundance of native taste. Be it Palm Springs or South Seaside, the properties draw you in with their consideration to element. A lot of which could be attributed, or at the very least largely on the restaurant aspect, to their Company Meals and Beverage Director Peter Litvinenko. Peter works with Life Home’s portfolio of boutique motels, which boasts over 100 properties and 10 branded places. Every of those flagship areas distills the weather of the encompassing space to create a singular feeling.
Peter’s background is eclectic to make sure. He did a stint in funding banking, labored as a Inventive Director and even led a branding company. The latter has given him nearly an excellent energy on this planet of hospitality operations. Branding and translating that by way of operations is Life Home’s calling card.
“Resorts could be costly. They have a tendency to not be approachable. Persons are drawn to Airbnbs or boutique motels as a result of they mirror the native character and allure. Life Home’s mission is including on a stage of sophistication with expertise and methods. That’s been our secret sauce.” – Peter Litvinenko
“It goes again to our course of for establishing a way of place. We at all times take a look at the traits of the property, each the bodily traits in addition to the native tradition and heritage. Our hiring practices are constant too. We consider that’s an important factor a couple of profitable property. Have a bartender that may communicate to the neighborhood, that may discuss a few of their favorites—who might simply as simply discover themselves on the opposite aspect of the bar.”
In talking with Peter the phrase “disrupt” comes up incessantly. It’s clear that Life Home has a standpoint—and this perspective, to maneuver the business ahead, is shared by its staff of expertise. There’s a give attention to enhancing the day after day as a way to elevate the extent of service. And so they’re not in opposition to utilizing unconventional strategies throughout the world of hospitality, be it Slack, Asana or the most recent expertise, for every part from communication and planning by way of monitoring information factors to identify areas for deeper effectivity in worker coaching and productiveness. Utilizing Lightspeed Restaurant (Okay-Sequence) with Superior Insights has allowed them to entry server reviews and establish high performers, serving to enhance their incomes, uncover alternatives and be agile of their choice making. As Peter explains, “You hear tales about how a few of the massive tech firms monitor quite a lot of totally different information factors to return to choices. We do the identical. It’s allowed us to consider coaching and creating expertise in an enormous approach.”
The Life Home expertise is one that attracts you in from all 5 senses. Moving into the foyer of its Little Havana location, you’re instantly greeted by a neatly dressed ground supervisor. A gentle and spicy scent fills the air from buzzy-brand Le Labo (out there for buy in stated foyer). A vaulted ceiling reveals a layered chandelier composed of open-weave baskets, guiding the attention as much as the highest ground. As you enter the elevators, adorned in a palm-print textile, a brand new and equally beautiful scent hits you. The rooms themselves are trendy and minimal with crisp white linens, full-length mirrors, flatscreen televisions and a built-in desk for younger professionals to work. For leisure, look no additional than the lodge’s roof-top terrace, which is usually buzzing with each locals and vacationers wanting an infinite view of the Miami sundown paired with a fantastically balanced cocktail.
Life Home sings within the particulars. Whether or not it’s stocking coveted manufacturers within the mini bar (whats up, Ghia aperitif) or together with terrace backyard substances in every of the menu objects, Life Home is constructing its story second by second—for its friends.
“A whole lot of issues with branding you don’t even discover; it’s the smallest choice in sound, lighting or scent. For instance, it’s the feel of your fork—it simply feels proper however you possibly can’t actually articulate why. Every little touchpoint provides as much as an overwhelmingly constructive expertise.”
Life Home is placing the ending touches on a property in Palm Springs. Described as a, “Hollywood starlet’s mid-century desert hideaway”—it showcases the identical consideration to element with clusters of cacti, earth-tone wall tapestries and attention-grabbing striped headboards in wealthy sundown hues. Peter retains a decent give attention to advancing the properties, however it’s much less about aesthetics; it’s all of the operations that go unseen.
“Whenever you work in hospitality lengthy sufficient, you see that there’s quite a lot of actually archaic and recurring processes. It hasn’t loved the identical disruption that another industries have. Every time we open a property with Lightspeed, we do it faster. We have now a seamless baton race with the Lightspeed staff—and we attempt to enhance on it just a bit bit every time. That is the dream.”
With the benefit that’s come by way of mastering their day after day operations, Life Home’s extraordinary staff is free to do what they do finest—elevate the experiences of their friends. Peter is a powerful believer within the 80/20 precept, with eighty p.c of their efforts and sources devoted to the care of every visitor.
“Everybody I work with is immensely proficient. In meals and beverage particularly, you possibly can’t actually clarify what it’s that “makes” an individual well-suited. However when you’re over at my home for dinner, I’m going all out to just be sure you’re as comfy as doable! It’s these people that share these traits that translate to essentially nice bars and eating places. Everybody on the firm is genuinely keen about hospitality.”
Life Home’s omnichannel enterprise is powered by Lightspeed. Attain out to us if your online business wants some extent of sale platform that may scale with you.
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