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Consulting companies are persevering with to seek out the recruitment and retention of expertise difficult, amid a decent labour market. Emma Hose, the agency’s common supervisor for the EMEA area, explores the corporate’s strategy to worker expertise and engagement – and the way companies can enhance their worker choices to spice up outcomes.
To begin with, are you able to present some perception into Rimini Avenue – what providers it affords, its dimension and kind of shoppers?
Rimini Avenue was based in 2005 by Seth Ravin, who had a imaginative and prescient to reinvent enterprise software program assist and immediately we’re a worldwide supplier of end-to-end enterprise software program assist, services and products, the main third-party assist supplier for Oracle and SAP software program, and a Salesforce and AWS accomplice. We assist our shoppers to run, handle, assist, customise, configure, join, shield, monitor, and optimise their enterprise software, database, and know-how software program platforms.
Rimini Avenue is greater than 2,000 workers sturdy, with 29 workplaces in 21 international locations, and we assist shopper operations in 140 international locations and territories. Since 2005, now we have proudly delivered greater than $8 billion in financial savings to our shoppers, 190 of that are Fortune 500 and International 100 leaders.
Our income in the newest quarter [the third quarter of the 2023 financial year) was $107.5 million, with an annualised recurring revenue of $416.3 million for the same quarter, and a strong 94% revenue retention rate for the trailing 12 months ended September 30, 2023.
How long have you been with Rimini Street?
I have been with Rimini Street for nearly ten years and have held a number of sales and senior leadership positions within the company. I started out as a senior account executive for the Australia and New Zealand region, then promoted as a sales director. From there, I was tapped to lead the regional team as GVP & General Manager. In 2021, I became the GVP and General Manager of all of EMEA, leading Rimini Street’s expansion across the complex, expansive region.
I see my career path as a prime example of how Rimini Street creates diverse and exciting opportunities for our employees, something that is really important to me personally and as a leader.
Tell me something more about that?
We all know the technology industry is incredibly competitive for talent, and more so as industries seek to digitise their business models and strategies. Therefore, it is crucial we ensure Rimini Street is an attractive place for top talent, helping us maintain our diverse workforce and supporting our growth and maturity in the market.
At Rimini Street, the ‘four C’s’ serve as a core of our identity and focus: Company, Clients, Colleagues and Community. In each of these areas, we as leaders, peers and colleagues, are committed to its health and success. For the company to reach new heights, create jobs and positively impact the economy, we need to lead with vision and strength. For our clients who look to us as an extension of their IT department and strategy, we need to have the right mix of talent to support their ever-growing complexities. For our colleagues who want to grow professionally and be proud of the work they do, we need to work together to achieve our shared goals and find the right balance to go the distance. For our community that we belong to, our success should be given back in the form of financial contributions and volunteer time.
This is what keeps me motivated serving as the regional leader and executive at Rimini Street.
So why do you think this is an important differentiator for Rimini Street?
Rimini Street’s position on the hybrid workforce remains the same as it has from day one:
- Hire professionals whose commitment to delivering extraordinary is not bound by a physical location or time zones
- Create a workplace culture rooted in strong values, trust, and accountability, with leaders to exemplify and nurture this philosophy
- Most importantly, bring individuals into the workforce who are passionate about their craft and the purpose of our organisation; they will move mountains to make the impossible a reality for our clients.
These are key to ensuring high levels of client satisfaction, low employee turnover, and long-term growth for the company.
In our now 18th year, we continue to deliver nearly perfect client satisfaction ratings – currently at 4.9 out of 5.0 where 5.0 is considered excellent – and we won’t stop until we hit 5.0!
That achievement and goal is only possible because we have a highly engaged workforce, which is also underlined by the Great Place to Work surveys we have participated in. Most recently in the UK, we have been recognised as a Best Workplace for Women as well as achieving excellence awards as a Great Place to Work and Best Workplace for Wellbeing.
The addition of our 4-day flexible workweek program going strong since July 2022 is a benefit and enhancement to our culture of extraordinary!
What is next for Rimini Street?
The future is bright at Rimini Street! Since expanding from our core offerings of Rimini Support to now a wide range of support, solutions and products to include Rimini Manage, Rimini Consult, Rimini Connect, Rimini Protect, and Rimini Watch, we are in the most unique position to help our clients’ IT become the strategic profit-center of their business and serve as their trusted partner.
We look forward to welcoming the best and brightest to join us in this mission.
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