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Glassdoor, the roles web site acquired by Recruit Holdings for $1.2 billion in 2018, permits staff to go away nameless, trustworthy evaluations about their employers — and had a history of defending its customers in opposition to authorized pressures from companies.
However a brand new report discovered that Glassdoor has been including actual names to consumer profiles with out consent, per Ars Technica.
The saga started when Monica, a Midwest-based software program skilled who didn’t disclose her final title, wrote a March 12 blog post saying they joined Glassdoor 10 years in the past and have contributed evaluations. However earlier this month, after emailing help to request assist eradicating info from their account, their actual title was added to their profile.
Monica claims the help crew took their actual title from the e-mail request.
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“Glassdoor now requires your actual title and can add it to older accounts with out your consent in the event that they be taught it, and your solely possibility is to delete your account,” the put up stated.
The put up has since prompted backlash in opposition to Glassdoor as customers fear about giving personally identifiable info to the corporate — and presumably getting fired for giving evaluations about their present employers.
Legacy customers like Monica did not need to enter their actual names when accessing Glassdoor initially — solely an e-mail handle. The modifications started when the corporate began integrating social options from Fishbowl, an app for workplace-related dialog, which can also be owned by its mother or father firm, in July.
Glassdoor’s terms of use, revised final month, state that parts of a consumer’s profile, together with their names and profile photos, “could also be seen to different customers and the general public.” In sure circumstances, customers can share their profiles with third events, however Glassdoor reassures them that their profiles “won’t publicly embody or hyperlink” to the content material they submit “semi-/anonymously.”
Glassdoor’s privacy policy states the corporate could acquire profile info, together with names, resumes, ages, photos, cellphone numbers, linked social media, and extra from its customers.
After the mixing started, Glassdoor began requiring customers to reveal their full names, job titles, and employers. A number of legacy customers who hadn’t shared their full names with Glassdoor discovered once they logged on that their names had been added to their profiles with out them realizing, based on Wired.
“You’ll be able to’t each be verified and nameless,” Albert Fox Cahn, founder and govt director of the Surveillance Know-how Oversight Venture, a pro-privacy group, instructed Wired. “You’ll be able to’t each be a social community and a confidential reporting area. You are able to do a type of properly, or you are able to do each of them badly.”
Glassdoor didn’t instantly reply to Entrepreneur’s request for remark.
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