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Cognizant has introduced the extension of its relationship with ServiceNow, to reinforce the Cognizant WorkNEXT trendy office companies answer. The transfer will add generative AI capabilities to Cognizant’s providing.
When staff are hindered by expertise and process-related obstacles of their each day work, it may be a lot more durable for enterprises to ship on their guarantees to prospects. The Cognizant WorkNEXT stack is a product of years of Cognizant experience in consulting, advisory, deployments and managed companies throughout trendy office companies, serving to to take care of these points.
Anna Elango, EVP for Cognizant Core Applied sciences & Insights, commented, “Cognizant’s enhanced WorkNEXT providing is a powerful instance of generative AI’s potential to form the way forward for work by offering extra intuitive and personalised experiences for workers, whereas serving to to higher quantify and enhance the ‘return on expertise’ for enterprise prospects. This answer exemplifies the worth of our partnership with ServiceNow by way of the bundling of Cognizant’s differentiated options, accelerators and companies with ServiceNow’s platform for the good thing about our purchasers.”
Enriched by Cognizant’s expertise in AI and automation, enabled by deep companion collaborations in R&D, expertise incubation, multi-platform integrations and deployments at scale, the platform supplies intuitive, immersive and personalised expertise for workers, aimed toward growing productiveness and decreasing operational prices. On the identical time, the service has now been mixed with ServiceNow’s Now Help and worker endpoint expertise expertise, purchasers can profit from considerably decreased lead time for deploying and coaching AI programs.
These instruments are built-in with Cognizant accelerators, bot repositories and data frameworks to reinforce person interactions and conversations throughout a number of interfaces, together with a local cellular app, enterprise service portal, desktop assistant and digital agent. The platform delivers contextual data and insights tailor-made to particular person customers and buyer enterprise context. It additionally allows IT assist with predictive intelligence, person sentiment evaluation and copilot steering, all of which intention to supply quicker resolutions to person points.
CJ Desai, president and chief working officer at ServiceNow, added, “Within the race to digitally rework companies, expertise that elevates the worker expertise is among the most essential investments an enterprise could make. By our partnership with Cognizant, ServiceNow is targeted on making use of innovative expertise like generative AI to enterprise challenges in a means that empowers staff, enhances their satisfaction and allows them to ship higher than ever outcomes for patrons.”
Cognizant has been partnering with ServiceNow since 2023, when it turned the newest in a succession of consulting companies to strengthen its synthetic intelligence providing in 2023. The assist of ServiceNow – a software program improvement firm whose cloud–primarily based platform and options aids with the digitisation and unification of expertise infrastructure – allows it to assist purchasers with the adoption of AI-powered automation throughout a broad vary of industries.
Among the key options of WorkNEXT’s new platform enhancement embrace pre-configured options, a library of reusable generative AI configurations and multi-tool integrations. With the assist of ServiceNow, its providing now contains: AI-driven conversations providing a human-like interplay expertise; automated and self-healing capabilities to resolve service disruptions; and contextual data and speedy response, to assist generate related content material and data for customers.
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