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IT and expertise consultancy Capgemini has secured a brand new four-year contract with Heathrow Airport. The deal will see the agency work to assist the airport supply elevated personalisation and help to its clients.
Heathrow Airport is the principle worldwide airport serving London. In 2022, Heathrow dealt with roughly 61.6 million passengers, up from 19.4 million recorded within the earlier 12 months, and because the lockdowns of the pandemic fade from reminiscence, that quantity appears to be like set to develop additional within the years to return.
With demand on the rise, the function of expertise specialists in making certain the graceful operating of the airports digital methods is essential. To that finish, Capgemini has been working with Heathrow for greater than a decade – and in 2021 it was moreover tasked with delivering a digital transformation agenda, together with the automation of advanced airport operational methods to next-gen cloud applied sciences.
After efficiently enterprise that job, Capgemini has now been handed an additional extension of its contract, taking the 14-year engagement as much as 2027. Working collectively, Capgemini will proceed to help Heathrow to ship a bespoke airport expertise for passengers, by providing up a provider market, an ecosystem and platform referred to as ‘One Heathrow’, which connects passengers with suppliers.
Invoice Twibill, vice chairman for journey and transportation at Capgemini, mentioned, “By means of our earlier work with Heathrow we discovered that agility is significant. By adopting a collaborative, agile supply mannequin we had been in a position to work collectively to pivot quickly when required and proceed to ship outcomes that matter most to Heathrow.”
As a brand new addition to the scope, Capgemini may even work with Salesforce to introduce a larger degree of personalisation to the passenger expertise. Utilizing Salesforce Knowledge Cloud and Advertising and marketing Cloud, the specialists will collaborate to higher utilise buyer information and analytics – whereas Capgemini assists Heathrow in re-launching its VIP service which gives bespoke options to excessive profile vacationers.
Bob Stickland, head of expertise industrial and digital platforms at Heathrow, commented, “Capgemini has demonstrated over the previous decade that it understands and is dedicated to our imaginative and prescient of offering the perfect expertise for passengers travelling via our airport, whereas additionally with the ability to overcome challenges and ship true technological change.”
Capgemini is among the many companies listed by Consultancy.UK’s 2023 industry rankings. The agency obtained platinum scores within the digital, enterprise intelligence, cloud and cyber-security classes.
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