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Southwest Airways is feeling discomfort after going through social media backlash over its newly redesigned seats.
Final week, the airline unveiled in a press release its newly redesigned RECARO seats that embody a “multi-adjustable headrest cushion for enhanced head and neck assist” and goal to supply “final consolation whereas maximizing seat width and general assist.”
Nevertheless, prospects are skeptical of the comfortability issue and are calling the seats “skinny” and probably “rock laborious.”
Associated: Southwest CEO: Holiday Disaster Won’t Happen Again
The brand new seats additionally give passengers a spot to retailer private digital gadgets for in-flight leisure, which shall be wanted as pictures launched by Southwest present there aren’t any video screens on the again of the brand new seats.
Southwest’s new RECARO seats will embody a spot for passengers to place their private digital gadgets (Southwest Airways)
“Our redesigned cabin inside considerably enhances our inflight Buyer expertise and can complement the wonderful service that our Crews present,” stated Tony Roach, senior vp and chief buyer officer at Southwest Airways, in an organization release.
However prospects aren’t so positive.
In a video that is been considered over 5.3 million instances, a TikToker named Nuha confirmed a preview of the brand new cabin.
@devotedly.yours Southwest Airways debuts their new inside and I am undecided anyone is worked up for his or her smaller and thinner seats #southwest #delta ♬ Spongebob Closing Theme Song Music – Ocean Floor Orchestra
“By no means in my life did I feel I might see a video from an airline displaying us their upgraded inside and it could make me need to e-book a flight with a totally completely different airline,” she tells viewers. “You made smaller and thinner seats. I am positive Southwest spent some huge cash on these upgrades however … this has utterly backfired.”
Naturally, different prospects and potential passengers weighed in, even evaluating the brand new seats to “sitting on a park bench” whereas within the air.
“My again already hurts,” one individual wrote alongside a crying emoji.
“The seats make it appear to be it could be extra snug to stroll to my vacation spot,” one other joked.
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Southwest completed 2023 with a internet revenue of $498 million, although it reported a This autumn 2023 internet lack of $219 million.
As of Thursday afternoon, the airline was down simply over 13% yr over yr.
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